Archives for July 2020

Escaping the Goliaths of the Telecom Industry

Even businesses of significant size fret over dealing with the giants of the telecom industry. These “Goliaths” only seem to offer a cookie-cutter approach to the needs of their clients. “Look at my services,” they seem to say, “And tremble,” just like the Biblical figure. They simply refuse to respond with any alacrity and their solutions are the same for everyone.

It would be refreshing, to say the least, to find a “David” among these companies. The good news is there ARE modern-day Davids, telecom consultants (they are sometimes called telecom agents). These agents carry the stone, in the form of focused services and products, that will end your frustration of dealing with the telecom Goliaths.

The benefits of utilizing telecom consultants are multifold and center around their ability to more effectively buy and resell telecom services. Typical benefits include:

Industry Knowledge – Most telecom consultants got their start at one of the major players. As such, they were drilled on the advantages and disadvantages of their own company as well as the competition. In short, these agents know the industry as well or better than the trainees at the telecom giants. This knowledge is particularly helpful in weeding out the worst of the worst in terms of providers and contracts.

Broad-Based – Telecom consultants are not tied to one carrier. They can offer the best solution for your business from a variety of carriers. The best telecom options at the best prices. The concept is almost revolutionary.

Sole Point of Contact – Telecom consultants do not come with the bureaucracy of a telecom giant. The agent will know the details of your plans and their infrastructure. There will be no frustrating delays while various departments coordinate their efforts across disparate locations in other states and foreign countries. You will always get David on the phone.

Trustworthy Advice – No matter how the large telecom companies spin it, your business will never be as important to them as it is to your telecom consultant. It is in his or her best interest to understand your business and give you the best possible advice. It’s a win-win situation for your business and for the consultants.

It is an inescapable fact that the Davids of the world have to try harder. For your company, this fact translates into better telecom services at a lower cost with superior customer experience.